Returns & Exchanges
At Perfume Empire, we want you to be completely satisfied with your signature scent. If you are not happy with your purchase, you may return unopened items in their original packaging within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer service team or visit our online returns portal with your order number and email address to start the process.
Package Your Fragrance
Carefully pack the item in its original, unopened manufacturer packaging and place it inside a sturdy shipping box to prevent damage during transit.
Affix Shipping Label
Print the provided prepaid return shipping label and attach it securely to the outside of your package, ensuring any old labels are covered.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing